Shipping Policy

At Grand Arbre, we strive to make the ordering and delivery process as smooth as possible for our customers. If you have any questions or encounter any issues, please feel free to contact our customer service. Below you will find a detailed overview of our ordering and shipping process.

Shipping Costs
We cover all shipping costs for orders within the Netherlands. All our products are delivered to your home free of charge, with no minimum order amount.

Shipping Your Order
Have you found the perfect item on our website? Of course, you want to enjoy it as soon as possible! That’s why we ensure that your order is processed and shipped quickly.

• Processing and Delivery Times:
  • Processing: After you place your order, we need 1-2 business days to process it.Orders placed on Friday evening or during the weekend may require some additional processing time.
  • Delivery: Once your order is processed, delivery typically takes 4-6 business days.

You will receive an email with a personal tracking code as soon as your order has been shipped, allowing you to track your package through our shipping partner. More details on tracking your order can be found on our Track & Trace page.

Do you want your order to be shipped the same day?
Feel free to contact us by phone. Our service team is happy to assist you.

Delivery of your order
Once your order has been delivered, we hope you are pleased with it! However, if you would like to exchange or return an item, please visit our Returns & Exchanges page for more information.

Package lost?
If a package is lost or cannot be delivered for logistical reasons, we always send a replacement package before proceeding to a refund. If the order has not been received 30 days after shipping, we can process a refund.

For any other questions, you can always contact us.

Contact information:
Email: info@grandarbre.nl