Terms and Conditions

 

Last updated: 08/30/2024

Grand Arbre is the commercial name of the company Flow World LLC. These Terms and Conditions govern access to and use of the website https://www.grand-arbre.nl/ (hereinafter: the Website) of Flow World LLC (hereinafter: Grand Arbre), located at 1217 Cape Coral Parkway East, Cape Coral, Florida, as well as the services and products offered by Flow World LLC (Grand Arbre) on its website. 

Contact information:
Email: info@grandarbre.nl

Flow World LLC (Grand Arbre) offers this Website under these conditions. By visiting the Website or using the services or applications of the Website, the user accepts these conditions.

User registration is not required to access the Website.However, in order to purchase one of the services offered by Flow World LLC (Grand Arbre), User registration and acceptance of these terms will be required before formalizing the payment.

Through the Website, Flow World LLC (Grand Arbre) offers products under the Grand Arbre brand. These General Terms and Conditions of Flow World LLC (Grand Arbre), described below, determine the rights and obligations of Flow World LLC (Grand Arbre) and Users in the context of the Website. These are the only General Terms and Conditions applicable to the use of the Website (without prejudice to the fact that certain services may have specific conditions) and to placing orders through the Website and replace all other conditions, except by prior written agreement between Flow World LLC (Grand Arbre) and the User.

Please read these Terms of Use carefully before visiting or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Use. If you do not agree to all the terms of this agreement, you may not visit the website or use the services. If these General Terms and Conditions are considered an offer, acceptance is expressly limited to these General Terms and Conditions.

This website is operated by Flow World LLC (Grand Arbre). Throughout the site, the terms “we,” “us,” and “our” refer to Grand Arbre. Grand Arbre offers this website, including all information, tools, and services available from this site to you, the user, provided that you agree to all the terms, conditions, policies, and notices stated herein.

Contact Information:
Email: info@grandarbre.nl

By visiting our site and/or purchasing something from us, you participate in our “Service” and agree to be bound by the following terms and conditions (“Service Terms”, “Terms”), including any additional terms, conditions, and policies referenced herein and/or available via a hyperlink. These Service Terms apply to all users of the site, including but not limited to browsers, sellers, customers, vendors, and contributors of content.

Please read these Service Terms carefully before opening or using our website. By visiting or using any part of the site, you agree to be bound by these Service Terms.If you do not agree to all the terms of this agreement, you may not visit the website or use the services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

New features or tools added to the current store are also subject to the Terms of Service. You can view the most recent version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. If you continue to use or visit the website after changes have been posted, it means you accept those changes.

Our store is hosted on Shopify Inc., that provides us with the online e-commerce platform through which we can sell our products and services to you.

SECTION 1 - TERMS OF THE ONLINE STORE
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, or that you have reached the age of majority in your state or province of residence and have given us permission to allow your minor dependents to use this site.

You may not use our products for illegal or unauthorized purposes, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws) while using the Service. You may not transmit any worms, viruses, or any destructive code. A breach or violation of any of the Terms will result in the immediate termination of your Services.

SECTION 2 - GENERAL TERMS AND CONDITIONS
We reserve the right to refuse service to anyone at any time for any reason. You understand that your content (excluding credit card information) may be transferred unencrypted and may include: (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connected networks or devices. Credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, the use of the Service, or access to the Service or any contact on the website through which the Service is provided, without our express written permission.The headings used in this agreement are included solely for convenience and shall not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, more complete or more current sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information that is not current and is provided for your reference only.We reserve the right to change the content of this site at any time, but we are not obligated to update any information on our site. You agree that it is your responsibility to monitor changes on our site.

SECTION 4 - CHANGES TO THE SERVICE AND PRICES
The prices of our products may change without prior notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without prior notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are only subject to return or exchange according to our return and refund policy.

We have made every effort to display the colors and images of our products as accurately as possible. However, we cannot guarantee that the display of a color on your computer screen will be accurate.

We reserve the right, but are not obligated, to limit the sale of our products or services to a specific person, geographic area, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of all products or services we offer. All product descriptions or product prices may be changed at any time without prior notice, at our discretion. We reserve the right to discontinue any product at any time. Every offer for a product or service on this site is invalid where prohibited.

We do not guarantee that the quality of any product, service, information, or other material that you have purchased or obtained will meet your expectations, nor that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address.In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email address and/or billing address/phone number provided at the time of the order. We reserve the right to limit or prohibit orders that, in our sole discretion, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our return and refund policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools that we do not monitor or control. You acknowledge and agree that we provide access to these tools "as is" and "as available," without any warranties, representations, or conditions of any kind and without any endorsement. We are not liable for any damages arising from or related to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and agree to the terms under which the tools are provided by the respective third party(ies).

In the future, we may also offer new services and/or features through the website (including the introduction of new tools and resources).Such new features and/or services will also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products, and services available through our Service may include materials from third parties. Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and do not warrant and will not have any liability or responsibility for materials or websites of third parties, or for any other materials, products, or services of third parties.

We are not liable for any damages or losses related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with third-party websites.Read the third-party policies and practices carefully and ensure that you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If you send certain specific submissions at our request (for example, contest entries) or without a request from us creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively 'comments'), you agree that we may, at any time, without limitation, edit, copy, publish, distribute, translate, and otherwise use in any medium the comments you forward to us.We are and will not be obligated (1) to treat comments as confidential; (2) to pay any compensation for comments; or (3) to respond to comments.

We may, but are not obligated to, monitor, edit, or remove content that we deem, in our sole discretion, to be illegal, offensive, threatening, defamatory, libelous, pornographic, obscene, or otherwise objectionable, or that infringes on the intellectual property of a party or violates these Terms of Service.

You agree that your comments will not infringe the rights of any third party, including copyright, trademark, privacy, personality rights, or other personal or proprietary rights.You further agree that your comments will not contain defamatory or otherwise unlawful, offensive, or obscene materials, nor any computer viruses or other malware that may affect the operation of the Service or any related website in any way. You may not use a false email address, impersonate anyone other than yourself, or otherwise mislead us or third parties about the origin of any comments. You are solely responsible for the comments you make and their accuracy. We take no responsibility and accept no liability for comments posted by you or any third party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions regarding product descriptions, prices, promotions, offers, shipping costs of products, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the Service or on any related website is incorrect at any time without prior notice (including after you have submitted your order).

We are not obligated to update, amend or clarify information in the Service or on any related website, including, but not limited to, pricing information, except as required by law.No specific update or revision date applied in the Service or on any related website should be construed as an indication that all information in the Service or any related website has been changed or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as outlined in the Terms of Service, you are prohibited from using the site or its content for: (a) any unlawful purpose; (b) encouraging others to engage in any unlawful activities or participate in them; (c) violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) infringing on our intellectual property rights or the intellectual property rights of others; (e) harassing, abusing, insulting, harming, defaming, slandering, belittling, intimidating, or discriminating based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) submitting false or misleading information; (g) uploading or transmitting viruses or any other form of malicious code that may be used in any way to affect the functionality or operation of the Service, any related website, other websites, or the internet; (h) collecting or tracking personal information from others; (i) spamming, phishing, pharming, pretexting, spidering, crawling, or scraping; (j) any obscene or immoral purpose; or (k) interfering with or circumventing the security features of the Service or any related website, other websites, or the internet.We reserve the right to terminate your use of the Service or any related website in the event of a violation of any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not guarantee that the results obtained from the use of the Service will be accurate or reliable. You agree that we may remove the Service indefinitely or cancel the Service at any time without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your own risk.The Service and all products and services provided to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any form of representation, warranties, or conditions, express or implied, including all implied warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, durability, title, and non-infringement.

Under no circumstances shall Grand Arbre, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, but not limited to, loss of profits, loss of revenue, loss of savings, loss of data, replacement costs, or any similar damages, whether based on contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any products obtained through the Service, or for any other claim in any way related to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of the possibility thereof.Since some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions our liability will be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Grand Arbre and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorney's fees, made by a third party due to or arising out of your violation of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 15 - SEVERABILITY
If any provision of these Terms of Service is deemed unlawful, invalid, or unenforceable, such provision shall nevertheless be enforceable to the extent permitted by applicable law, and the unenforceable portion shall be considered severed from these Terms of Service. Such a determination shall not affect the validity and enforceability of any remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service shall remain in effect unless and until they are terminated by you or by us.You can terminate these Terms of Service at any time by informing us that you no longer wish to use our Services or when you stop using our site.

If we determine at our sole discretion that you have not complied, or we suspect that you have not complied, with any provision of these Terms of Service, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. Additionally, we may deny you access to our Services (or any part thereof).

SECTION 17 - COMPLETE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.These Terms of Service and any policies or operational rules that we have posted on this site or regarding the Service constitute the entire agreement and understanding between you and us, and govern your use of the Service and replace all prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including previous versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafter of the terms.

SECTION 18 - APPLICABLE LAW
These Terms of Service and any separate agreements whereby we provide you with Services shall be governed by and construed in accordance with the laws of the Netherlands.

SECTION 19 - CHANGES TO THE TERMS OF SERVICE
You can view the most current version of the Terms of Service at any time on this page. We reserve the right to update, modify, or replace any part of these Terms of Service at our discretion by posting updates and changes on our website. It is your responsibility to periodically check our website for changes. Your continued use of or access to our website or the Service after the posting of any changes to these Terms of Service means that you accept those changes.

SECTION 20 - REFUNDS AND RETURNS
Return Policy:

We offer a 14-day return policy. You have 14 days after receiving your item to request a return.

Eligibility for Returns:

The item must be in the same condition as when you received it: unworn or unused, with tags and in the original packaging.
You need the receipt or proof of purchase.

Return Process:

Contact us at info@grandarbre.nl to initiate a return.
Please do not send your purchase back before you have received confirmation from us. Items returned without a prior return request will not be accepted.

Contact Information:
Email: info@grandarbre.nl

Refund Process:

If your return is approved, we will process your refund within 10 business days after receiving your return package.
Refunds will be issued via the same payment method as the original transaction, unless you agree to a different method.

Cancellation Process:

You can contact us to cancel your order as long as the status of your tracking number has not changed to "package shipped".

SECTION 21 - CONSUMER COMPLAINT - DEFECTIVE PRODUCT

Consumer Complaint - Defective Product:

If the goods you purchased are defective, you have the right to file a claim.

You May Claim:

• Replacement with a non-defective item.
• Removal of the defect.
• Price reduction.

Filing Complaints:
Complaints can be filed within one year of discovering the defect, but not beyond the warranty period of the item.
Your complaint will be processed within 30 days of receipt of your complaint notification.

Complaint process:

Please contact us at info@grandarbre.nl before returning the defective product.
Confirm the return address with our customer service.
Send the package via a courier and provide us with the tracking number.

SECTION 22 - CONTACT INFORMATION
You can reach us in the following ways:

Email: info@grandarbre.nl
We strive to respond within 24 hours.

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Flow World LLC
1217 Cape Coral Parkway East
Cape Coral, Florida 
33904